Covid 19 Update

Covid-19 update: what we are doing to keep you safe

We want to assure you that Excell Blinds and Shutters continue to operate under the government’s Covid-19 standards for safe work practises keeping all our customers and team safe.

Right now, we understand this is a tough time for everyone, and we thank you in advance for showing compassion and empathy to our staff, as they strive to deliver a consistent service with respect and safety for everyone. We are dedicated to delivering an excellent service to all our customers.

Both sales visits and fittings will continue to work as normal, reliably and compliant with the current national advice from the government regarding COVID-19.

We’ve made important changes to our in-home service to keep you and our team safe. These changes include strict social distancing rules and protective equipment for our colleagues.

Ensuring the safety of you in your home 

• Excell Blinds and Shutters will ensure that you are happy for our team to enter your property safely on the day of your appointment.
• We will limit the time required to be at your home without compromising our product or service efficiency.
• We will maintain a safe social distance at all times.
• Our advisors will wear appropriate PPE. All of our team have safety clothing such as gloves, masks and shoe covers and will bring hand sanitiser and disinfect any surfaces they come into contact with.

Ensuring the safety of the Excell Blinds and Shutters team

• Ventilate the property as efficiently as you can, particularly the room in which the appointment/work takes place before your scheduled appointment.
• We would prefer it if you could occupy a separate space in the house away from where the work is being carried out if you are having blinds and shutters installed if you are comfortable with this.
• Please wear PPE, as required, particularly the use of masks while engaging in close proximity with our team.
• Please maintain a safe social distance at all times.
• Our team will only attend the appointment if they and the whole of their household are free from coronavirus symptoms. On the day of your visit, we will also contact you to confirm if you and your household are free from symptoms. If needed, we can reschedule your appointment easily.

We will not be able to send a member of our staff to your home at this time if you or someone in your household/bubble:

• Is showing any symptoms of Covid-19.
• Is self-isolating or has recently tested positive for Covid-19.
• Is waiting for results of their Covid-19 test.
• Has recently returned from a country on the Quarantine List.

If any of the above apply and you are scheduled to have an appointment, please contact us as soon as possible so we can rearrange your appointment at a time that is suitable and safe.

If you are looking to make an appointment but are currently self-isolating, we ask you please wait until your self-isolation period is over until you make your appointment.

Keeping you safe in our showroom

In accordance with government guidance, our showroom in Liverpool is currently closed. Keep visiting the Excell Blinds and Shutters website for more information about when our showroom will reopen. If any of the above applies or has changed after your appointment has been scheduled, please contact us on 0151 228 0060 immediately and we will reschedule it for you.

For the protection of everyone, these rules have been put in place, and Excell Blinds and Shutters really appreciate your help in implementing them. We reserve the right to leave the premises and return at some mutually agreed period when all conditions can be fulfilled if these rules are not complied with.

Please help us to keep yourselves and our staff safe by following these guidelines.

Thank you.